Remote IT support for small and medium-sized businesses

Option	What's included	Price
Monthly support plan	Unlimited support by phone, text, chat, or email, plus up to three Tier 2 escalations per person per month	$175 / person / month
Additional Tier 2 or Tier 3 time	For plan members beyond the included escalations. Tier 3 on-site visits may also include travel costs.	$200 / hour
One-off support	No plan required	$250 / hour

What we help with

• Everyday software and accounts: email, office apps, logins, printers, and the line-of-business tools your team relies on.
• Employee onboarding and offboarding: set new hires up with accounts and equipment, and remove access securely when someone leaves.
• Data migration: move files, email, and settings to new computers and devices without losing work.
• Network and connectivity issues: troubleshoot slow or dropped connections, and bring in our network cabling team when the fix is physical.
• Tracked tickets: every request is logged in our support portal so nothing falls through the cracks.

Three tiers of support

Tier	Who helps you	Availability
Tier 1	Our AI-powered representative answers, logs your request, and resolves common questions	24/7
Tier 2	A live technician works on your issue remotely	Business days
Tier 3	An on-site technician visit, billed at $200 an hour plus any travel costs	Scheduled

Tier 1 runs on the same AI technology we build for clients through our AI integration and virtual receptionist services, so you get an answer any time of day.

Why a support plan?

A flat monthly plan makes IT costs predictable and means your team calls early instead of waiting until something breaks. You get a team, not a single point of failure: requests go to the first available technician, so help doesn't depend on one person's schedule.

Getting help

Call or text 805-833-6680, email support@allitnet.com, or open a ticket in the support portal. If your business is down, say so and it's flagged urgent. See Business Support for the full process.

IT support FAQs

What's included in a support plan?

Unlimited support by phone, text, chat, or email for the software and accounts your business already uses, plus up to three Tier 2 escalations per person per month.

Is support remote or on-site?

Most issues are solved remotely, which is faster and means location doesn't matter. When hands-on work is needed, a Tier 3 on-site visit is $200 an hour plus any travel costs.

Do I need a contract to get help?

No plan is required for one-off help, which is $250 an hour.

Where are your technicians?

We are a U.S.-based company, and all of our operations and technicians are within the USA.