Business Support

Get help from our team, fast.

Whether something's broken, a new employee is starting, or you just have a question, here's the quickest way to reach our support team.

Is your business down? No internet, no email, or nobody can work? Call 805-833-6680 and tell us your business is down. We flag it as urgent and a technician calls you back as quickly as possible.

Ways to get help

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Open a ticket

The best way to request non-urgent help. Every ticket is tracked so nothing falls through the cracks.

Go to the support portal →
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Call or text

Reach our team any time at 805-833-6680. Our Tier 1 AI-powered representative answers 24/7, logs your request, and routes it to the right technician.

Call 805-833-6680 →
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Email

Send details, screenshots, or requests to our support inbox. Your email is assigned to the first available technician.

support@allitnet.com →

How support works

  1. Tell us what's going onOpen a ticket, call, text, or email. Include your name, business, and a short description of the problem.
  2. We log and prioritize itEvery request is recorded. Outages are flagged urgent; everything else is handled in order.
  3. A team member respondsMost issues are fixed remotely. We follow up as soon as possible, within one business day.
  4. Escalation when neededTier 1 (our AI-powered representative) logs every request and handles common questions. Issues that need a person go to Tier 2, a live technician working remotely; plan members get up to three Tier 2 escalations per person per month. If a visit is needed, Tier 3 sends an on-site technician at $200 an hour plus any travel costs.

What's covered on a support plan

Everyday help

Unlimited support by phone, text, chat, or email for the software and accounts your business already uses.

People changes

Onboarding new employees onto your systems, and offboarding departing staff securely.

New equipment

Moving your data and settings to new computers and devices.

Tier 2 escalations

Up to three Tier 2 escalations to a live technician per person per month. Additional Tier 2 or Tier 3 (on-site) time is $200 an hour, plus travel costs for on-site visits.

Plans are $175 per person per month. Not on a plan yet? One-off support is $250 an hour. Compare options →

Have a question about your network, your internet, or an IT issue? Just ask. Our team is ready to help.

Call/Text 805-833-6680 →