ALLIT Networks Support Terms

These terms apply to ALLIT Networks business IT support, including support plans and one-off support. They are in addition to our general Terms and Conditions. If the two conflict, these terms control for support services. Prices are in U.S. dollars and do not include any applicable taxes.

Plans and rates

• Support plan: $175 per person per month.
• One-off support (no plan): $250 per hour.
• Additional Tier 2 or Tier 3 time beyond what a plan includes: $200 per hour.
• On-site visits: $200 per hour, plus any travel costs.

What a support plan covers

• Unlimited support by phone, text, chat or email for the software and accounts your business already uses.
• Onboarding new employees onto your systems, and securely offboarding departing staff.
• Moving your data and settings to new computers and devices.
• Up to three Tier 2 escalations to a live technician per person per month.

How support works

• Tier 1: our AI-powered representative answers 24/7, logs every request and handles common questions.
• Tier 2: issues that need a person go to a live technician working remotely.
• Tier 3: if a visit is needed, we send an on-site technician at the on-site rate above.

Requesting support and response times

You can request support by opening a ticket in our support portal, calling or texting (805) 833-6680, or emailing support@allitnet.com. Every request is logged. If your business is down (no internet, no email, or nobody can work), call and tell us; we flag it as urgent and a technician calls you back as quickly as possible. Other requests are handled in order, and we follow up as soon as possible, within one business day.

Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with a revised effective date. Continued use of the service after changes are posted means you accept the updated terms.

Contact Us

ALLIT Networks
1171 Guinda Court
Camarillo, California 93010
Phone/Text: (805) 833-6680
Email: support@allitnet.com
Website: allitnet.com

See also our Privacy Policy.

This page is provided for general informational purposes and does not constitute legal advice.