Privacy Policy

This Privacy Policy explains how ALLIT Networks ("ALLIT Networks," "we," "us," or "our") collects, uses, and protects information about visitors to our website at allitnet.com and individuals who contact us or are contacted by our representatives regarding our services, including IT support, network setup, AI integration and training, virtual receptionist services, and related offerings.

Information We Collect

We may collect the following information when you interact with us through our website chat, by phone, by email, or in person:

• Name, business name, phone number, email address, and home or service address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for text messaging and other communication channels
• Records of your inquiries, support tickets, service requests, appointments, and service history
• Information you voluntarily provide when communicating with us, including via text message, phone call, email, or website chat
• Call recordings and call summaries when you call us, including calls answered by our AI receptionist (calls may be recorded for quality and training)
• Basic website usage information, such as browser type, device information, and pages visited

How We Collect Information

• Website chat on allitnet.com, where you submit your contact information to request service, check availability, or ask questions
• Phone calls to our business line, including calls answered by our AI receptionist
• Email and in-person conversations with our team, where you provide information needed to deliver our services

How We Use Your Information

• Respond to your inquiries about our services, service availability, pricing, and installation
• Schedule appointments and send appointment confirmations and reminders
• Contact you by phone call or text message regarding the status of your inquiry, order, support request, or appointment
• Provide ongoing customer service and support
• Send follow-up and promotional messages about our services, only if you checked the separate marketing consent box
• Process transactions and payments
• Maintain accurate records of our sales and support activities and of your communication preferences and consent
• Improve our services, website, and communications, and help prevent fraud

We do not use your information for purposes unrelated to the services described above without your consent.

Text Messaging (SMS) Program

By opting in to our SMS program ("ALLIT Networks Customer Notifications"), you agree to receive text messages from ALLIT Networks related to our services.

Opt-in & consent

• We send text messages only to people who explicitly opt in. You opt in by checking the SMS consent checkbox in the chat window on our website at allitnet.com, after reading the SMS consent disclosure shown with it.
• Simply providing your phone number, without agreeing to receive text messages, is not consent.
• Consent to receive text messages is not a condition of purchase.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Message types, frequency & content

• Customer care messages: appointment confirmations and reminders, missed-call follow-up, replies to your inquiries, service availability confirmations, and customer support.
• Marketing messages: occasional follow-up and promotional messages about our services, sent only if you checked the separate marketing consent box.
• Message frequency varies based on your interactions with us.
• Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out & help

• You may opt out at any time by replying STOP to any message. You will receive one final message confirming you have been unsubscribed, and no further messages will be sent unless you opt in again. Opt-out requests are processed immediately.
• For help, reply HELP to any message, or contact us at support@allitnet.com or (805) 833-6680. Support is available during regular business hours.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only with:

• Service providers who help us operate our business, such as our phone, scheduling, CRM, and payment platforms, solely for the purpose of providing our services to you. These providers are required to keep your information confidential and secure.
• SMS aggregators and providers, solely for the purpose of delivering text messages you have consented to receive
• Law enforcement or other parties when required by law with a properly executed warrant, subpoena, or court order

We do not release customer information in response to informal requests. We review every legal demand, share only what it specifically requires, and will challenge requests that are overly broad or lack proper legal authority.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

Your Rights

You have the following rights regarding the personal information we hold about you. California residents have these rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and we extend them to all of our customers:

• Right to know and access — You may request that we tell you what personal information we have collected about you, the sources of that information, how we use it, and who we share it with, and you may request a copy of that information.
• Right to correct — You may request that we correct inaccurate personal information we hold about you.
• Right to delete — You may request that we delete personal information we have collected from you, subject to certain legal exceptions (for example, records we are required to keep).
• Right to opt out of sale or sharing — We do not sell your personal information or share it for cross-context behavioral advertising.
• Right to withdraw consent — You may withdraw your consent to receive text messages or calls at any time.
• Right to non-discrimination — We will not deny you service, charge you a different price, or provide a different level of service because you exercised any of these rights.

Your Choices

• Text messages: Reply STOP to any message to stop receiving texts from us, or HELP for assistance.
• Email: Click "unsubscribe" in any marketing email, or ask us to stop emailing you.
• Calls: You may ask us to stop calling you at any time.
• Request, update, or delete your information: You may request a copy of, or ask us to update, correct, or delete, the personal information we hold about you, subject to any recordkeeping obligations we may have.

How to make a request

To request your information or exercise any of the rights above, email support@allitnet.com or call or text (805) 833-6680. To protect your privacy, we will verify your identity (for example, by confirming the phone number or email address we have on file) before fulfilling a request. We will respond within 45 days, as required by California law. You may also use an authorized agent to submit a request on your behalf.

Cookies

Our website and chat widget may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may limit some features.

Data Security

We take reasonable measures to protect the information you provide to us from unauthorized access, use, or disclosure, including secure access controls and trusted service providers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services, respond to your inquiries, and comply with applicable legal obligations.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect information from children.

Third-Party Links

Our website may link to third-party websites, such as our support portal provider. We are not responsible for their privacy practices and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

ALLIT Networks
1171 Guinda Court
Camarillo, California 93010
Phone/Text: (805) 833-6680
Email: support@allitnet.com
Website: allitnet.com

See also our Terms and Conditions.

This page is provided for general informational purposes as part of our business communications compliance and does not constitute legal advice.